HINES DESIGNS
Terms & Conditions
Contact us:
Email: enquiries@hinesdesigns.co.uk
Call: 0208 242 6614
Write to:- Hines Designs, The Studio, 87A Lennard Road,London SE20 7LY
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact the customer service team by e-mail on enquiries@hinesdesigns.co.uk or call us on 0208 242 6614 between 9am-5.30pm Monday to Friday.
DEFINITIONS
“Conditions” means these terms and conditions and the Special Conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” means Hines Designs; www.hinesdesigns.co.uk or any subsequent URL which may replace it; “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.
LOOKING AFTER YOUR DETAILS
YOUR PRIVACY IS IMPORTANT TO US
At Hines Designs we take your privacy very seriously and are committed to protecting the privacy and security of our customers. We fully appreciate and respect the importance of data protection and security on the Internet.
This Privacy Policy (the “Policy”) outlines how your personal information is treated and forms part of our terms and conditions. This Policy explains:
what information we collect when you use the Hines Designs website (the “site”), when you communicate with us, or when you visit one of our stores
how we use your information
how we share your information
how long we keep your information and how it is stored
our approach to sensitive personal information
what options you have to control your information
the rights you may have in relation to your personal information how we communicate changes to this Policy.
Please contact enquiries@hinesdesigns.co.uk if you would like to discuss this with us or have any questions, comments or suggestions relating to this Policy.
Date updated 25/07/2020
ABOUT US
This site is run by Hines Designs. For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) (as amended or superseded) Hines Designs is the “controller” of the personal information collected through the site,email or by phone.
HOW DO WE COLLECT INFORMATION FROM YOU?
1. Information we collect when you visit our site. We will collect personal information that you provide to us when you:
create an account on our site;
place an order through our site;
fill in forms on our site, for example to leave feedback, enter a competition or respond to a survey; subscribe to our mailing list. We will also collect certain information automatically when you visit our site, in particular:
when you access our site, we use “cookies” to make it easier for you to use our site. These cookies record data about the pages you browse and the activities you carried out during your visit. We record details of the resources that you access to visit our site (for example, URL addresses, traffic data etc.);
we record information about the type of device you have used to visit our site, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available.
2. Information we collect in our stores. We will collect personal information that you provide to us in our stores when you:
ask us to provide you with a digital receipt; subscribe to our mailing list; enter a competition or respond to a survey.
3. Information we collect when you contact us.
We will collect personal information about you when you contact us by telephone, e-mail, Live Chat or via social media.
HOW WE USE YOUR INFORMATION
We will use your information in the following ways:
1. For the performance of a contract between you and us:
to provide you with an account on our site, if you choose to sign up for one; to fulfil any order that you place with us; to collect payment from you; to provide you with a receipt, if you ask us to send this to you electronically;
to protect and defend our legal rights and interests.
2. Where we have a legitimate interest in using your personal information: to administer and monitor our site, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose to; to analyse any feedback that you provide on our services, and to improve our services; to administer competitions that you have entered; to review and assess any job application that you submit to us.
3. Where you have provided your consent to our use of cookies:
4.If you have consented to receive marketing information from us, we may use your information in the following ways: We will process details of your previous transactions and contact you by e-mail with information about goods and services similar to merchandise you have purchased (however we never store your payment details); If you have consented to us doing so, we will share your information internally within the Hines group in order to send you tailored offers or other information we believe will be of interest; If you provide your mobile telephone number in our preferences centre and if you have consented for us to do so, we may contact you with marketing messages which have been tailored to match your preferences. We may send an abandoned cart email to notify you of products left in your cart.
You have the option to unsubscribe from our e-mails through a link at the bottom of every e-mail we send to you. If you want to change the details that you have registered with us, or would like to amend your subscription preferences or unsubscribe altogether, this can be changed by contacting enquires@hinesdesigns.co.uk
HOW WE SHARE YOUR INFORMATION
We share your information with our core service providers and third party platforms as required for our business to function; for example, picking, packaging and processing orders, fulfilling deliveries, customer support, fraud detection, credit risk reduction checks, IT systems support, and internal audits.
If you choose to provide feedback on your transaction, we will share your information with an application for customer reviews. Your information may be processed by a third party in order to maintain the functionality of our site and database. In the event that you add items to your basket but do not complete a transaction, you may be sent an email. We will never swap your details with another company outside of the Hines group.
We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your e-mail address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your e-mail but still enables linking between your social media presence and our Site. Your personal information will be transmitted to countries outside of the EEA, including the United States. If you would like more information about how your personal information may be transmitted, and the safeguards applied, please contact enquiries@hinesdesigns.co.uk You may have the right to object to your personal information being used in this way (see “Rights you may have” below).
We receive insights from Facebook about the effectiveness of our advertising campaigns which you experience on our site and social channels, helps to better target our advertising. Every external company we work with has a contract with us which clearly sets out our expectations and requirements in handling personal information and obligates them to meet these standards and those contained in the GDPR.
HOW LONG WE KEEP YOUR INFORMATION
We retain the information you provide for the following periods:
For as long as you subscribe to receive marketing information;
for as long as your account is being used and for a period of three years after the date you cease to use your account, after which period we will anonymise the personal information on file by deleting the personal information and allocating a personally unidentifiable unique reference ID and store the remaining information for a period of five years (“Data Retention Period”). After this time it will be permanently deleted from all systems and back-ups. If you wish to set up an account after this period this will be treated as a new account and your transaction history will not be available; in the case of any contact you may have with our Customer Care team for as long as is necessary to provide support-related reports and trend analysis. Our Data Retention Period has been determined to cover credit risk, fraud detection and customer service periods, as well as to cover regulatory requirements, and the resolution of disputes or fraud prevention.
HOW WE STORE YOUR INFORMATION
Your information may be processed by our staff or by the staff of our suppliers to the extent necessary to fulfil your order. By submitting your personal information to us, you agree to the transfer of your personal information, its storage and processing. We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.
Where we have given you a password (or where you have chosen one) to access certain parts of this site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
SENSITIVE PERSONAL INFORMATION
We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.
RIGHTS YOU MAY HAVE
You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.
CHANGES TO THIS POLICY
We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the site or sending you an e-mail with the update. Please check this Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.
USE OF THE WEBSITE
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration
You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting us by e-mail on enquries@hinesdesigns.co.uk Monday to Friday.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity:
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our rights:
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links:
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (a) the privacy practices of such websites, (b) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (c) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
PRIVACY
As with all shopping websites, we collect personal information from you when you make a purchase on our website. We use this information to support and enhance our relationship with you and make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.
We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
Processing and fulfilling your orders; For statistical or survey purposes to improve this Website and its services to you; To serve website content and advertisements to you; To administer this website; To notify you of products or special offers that may be of interest to you.
Planning and managing our business activities including marketing (in accordance with your preferences).
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
If you do not wish to receive any further email messages from us please email enquiries@hinesdesigns.co.uk
If you do not which to receive any further posted mailings from us, please email enquiries@hinesdesigns.co.uk
We will also never pass on your details to third parties for marketing purposes unless you have agreed to this (there is an opt-in box for this at check-out). We only share your information in accordance with the Data Protection Act of 1998 and the General Data Protection Regulation (GDPR) 2018.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or user information we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website . You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time – if you do not accept cookies you will be unable to use this website.
Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head Office of Hines Designs as follows:
Customer Services, Hines Designs, The Studio, 87A Lennard Road, London. SE20 7LY
0208 242 6614
PURCHASE OF PRODUCTS
Orders:
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
View the Refund Policy which is incorporated into these Conditions.
Contract creation and electronic contracting:
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Hines Designs. As your product is shipped we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the product ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the relevant cancellation instructions.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be executed and concluded in English.
The details of your specific contract will not be filed by Hines Designs. If you do require any information regarding orders you have placed with Hines Designs please write to us at the following address:
Customer Services, Hines Designs, The Studio, 87a Lennard Road, London, SE20 7LY.
Contract cancellation
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than 14 days after the day on which you receive the products.
If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our returns procedure.
Please note that your right to return products does NOT apply to products which fall into the following categories unless they are faulty:
Goods made to your specification.
Any personalised goods.
Please see our refund policy for further details.
Description of products:
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product description appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
GENERAL
Intellectual property and right to use:
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws:
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Limitation of liability:
While we will use reasonable endeavours to verify the accuracy of any information we place on the website , we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance:
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver:
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival:
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement:
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Hines Designs and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law:
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.